Zappos Just Sent Me a Pizza! Which EMR / EHR belives in true customer service? Why Not? http://t.co/zAitjGJGw4 #emr #ehr #hitmc
— Chandresh J Shah (@chandresh27) April 14, 2014
Zappos is in Las Vegas, and I can assure you that this story is true. I’ve always wondered how they’d scale that policy if thousands of people called for pizza. The key I think is that they do focused customer service. Chandresh asks an important question. Which EHR vendors have delightful customer service?
BREAKING NEWS: 1) #EHR vendors not meeting needs of ACOs. 2) Earth is round. http://t.co/SziiAA8e0w #ACO
— Vince Kuraitis (@VinceKuraitis) April 12, 2014
If EHR vendors don’t make the ACO possible, who will?
So true. Pt should be at center MT @roseperson: @Colin_Hung Implementing EMR w/out considering roll-out w/pt care? Pump brakes! #HCLDR
— Colin Hung (@Colin_Hung) April 9, 2014
I’d be more interested in seeing an EHR roll out that considered the patient.
[…] also go out to people buying passes to the park and give away free passes. This reminds me of the Zappos Free Pizza experience that I wrote about on […]