5 Stages of Patient Frustration and Satisfaction Infographic

Posted on June 8, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

SCI Solutions sent me a really interesting infographic that looks at the 5 stages of patient frustration, but also the 5 stages of patient satisfaction. Check it out below:

I’m not sure that it’s best to describe these as stages since I’m not sure that they always flow through the various stages. Instead, I would rather describe them as patient states or even patient emotions. Regardless of the semantics, I like how this graphic explains the emotions patients feel both good and bad. It’s worth looking at your workflow and seeing where you can move from the frustrated patient emotions and into the happy patient emotions.