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Finding New Patients Twitter Chat and Webinar

Posted on April 28, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’ve gotten together with Healthcare Scene sponsor Kareo to present a webinar titled “5 Marketing Tips to Get New Patients Now” on Wednesday, May 6 at 1 PM ET (10 AM PT). I’ll be focusing on the digital methods for finding new patients and will cover topics like an effective practice website, Search Engine Optimization (SEO), a practice blog, managing your online reputation and patient engagement tools. It should be a great webinar that many doctors and practice managers will appreciate.

Alongside the webinar, I’m also hosting the #KareoChat this week on the same topic. The #KareoChat Twitter chat is held every week on Thursday at 9 AM PT. I’m sure we’ll have a lively conversation which will be a great lead in to the webinar.
Kareo Chat - John Lynn - Healthcare Scene
If you’d like to participate in the #KareoChat, here are the 6 questions we’ll be covering in the chat:

Q1: Can your website get you new #patients? What features would you say attract new patients most? @ehrandhit #KareoChat #smallpractice

Q2: Is search engine optimization worth the money? How do you approach #SEO? #KareoChat @ehrandhit #physicians #marketing #smallpractice

Q3: What topics should you cover on your practice’s #blog? How often should you post? #KareoChat @ehrandhit #physicians #patients #marketing

Q4: How do you make the most of #physician rating and review sites? How do you manage your #reputation? #KareoChat @ehrandhit

Q5: What #socialmedia have you found useful for finding new #patients? How? #KareoChat @ehrandhit #smallpractices #physicians #marketing

Q6: What #patientengagement tools drive new and returning #patients to your practice? #KareoChat @ehrandhit #marketing

I look forward to seeing many of you at the webinar and on the Twitter chat.

A Few #HIMSS15 Twitter Tips and Tricks

Posted on March 27, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

If you haven’t been keeping an eye on the #HIMSS15 hashtag, it’s been incredibly active and we’re still a little over 2 weeks out from the event. I have no doubt that #HIMSS15 will shattered past years records for tweets at HIMSS.

While I’ve always been a huge fan of social media at conferences, I think it’s going to be used a bit differently at HIMSS 2015 than it’s been used in years past. I believe this, because I’ve seen it happen at other conferences that literally blow up the twitter stream for the conference hashtag. You have to take a different strategy.

Here are a few tips you might want to consider as you approach your use of Twitter at HIMSS 2015.

Get to Know Twitter Advanced Search – If you’re not familiar with Twitter’s advanced search feature, now’s the time to get familiar with it. The #HIMSS15 Twitter stream is so voluminous that advanced searches can be a really powerful way for you to find interesting people. For example, do a search for #HIMSS15 and people that are near whatever city you’re from. There’s nothing like traveling across the country to bond with people in your local area. If you’re looking for other Epic users, do a search for #HIMSS15 and Epic. Simple little filters like that will help you extract value out of the #HIMSS15 Twitter stream.

Create a Twitter List – Spend some time creating a Twitter list of people that you trust and respect that will be at HIMSS. Then, you can just check out the tweets from the people on that list. I’d suggest you add @ehrandhit, @HITMarketingPR and @techguy to that list, but I am a bit biased. A few others I’ll be watching are @nversel, @healthcarewen, and @mandibpro to name just a very few. I’d love to hear your list of #HIMSS15 people we should follow on Twitter in the comments.

Follow @HITConfGuy – The man behind this account does a lot of work to filter through the #HIMSS15 stream, so you don’t have to. I’m pretty sure this year I’ll be relying on this account a lot more than I have any other year. He does a good job keeping it interesting.

Interact with People Directly – Gone are the days that you can just say something on #HIMSS15 and get tons of responses. If you want to get a response from people, then mentioned them directly. Plus, you can tag someone in a tweet as well. You can be sure there will be some side threads happening with a whole group of interesting people tagged in the tweet. While we can’t always watch the full conference stream, most people watch when they’re mentioned or tagged on Twitter.

Check Out the Subtags – Each year, a number of new hashtags come out of the HIMSS conference. In fact, HIMSS puts together their official hashtag guide with all of them. However, even their list can be a bit overwhelming. I think the two hashtags that will be most interesting are #IHeartHIT and possibly #HITWorks. I’m happy that the #HITMC hashtag was also listed by HIMSS for those interested in social media marketing and influencing. I guess this article would technically be appropriate for the #HIMSS15Hacks hashtag.

Shake Hands, Dance, Share a Meal – While I love social media as much as the next person, don’t forget to enjoy all of the in person stuff that happens at HIMSS was well. For me, social media often facilitates many of the in person meetings and events that I attend. However, the opposite can also be the case. If you sit down and meet someone over lunch or on the dance floor at the opening reception, share and connect with them on Twitter. I always love when a year or two later someone tweets me with “Do you remember when…” and then usually “I’ve been following you ever since and…” Twitter is a fantastic way to stay connected with people you meet throughout the show.

There’s a few tips or tricks to get the most out of your interactions on Twitter. If you have other suggestions or if you disagree, I’d love to hear it in the comments.

Healthcare IT Marketing and PR Conference – and the #HITMC Twitter Chat

Posted on January 21, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Regular readers likely noticed the banner ad at the top of EMR and EHR which links to the Healthcare IT Marketing and PR conference (HITMC) that we organize. This event is shaping up to be absolutely fantastic. We’ve just started adding the speakers to the conference website, but I’m thrilled by the quality and variety of speakers that we’ll be having at HITMC 2015.

For those not familiar with the event, we bring together a few hundred of the very best Healthcare IT marketing and PR professionals. This year we’ll be hosting it at the nicely remodeled SLS Las Vegas hotel. No doubt you’ll see members of the HITMC community all over the hotel throughout the two days of the conference. Plus, this year we’re doing some early bird social events to really give attendees a great opportunity to connect.

Along with connecting with your peers, HITMC 2015 will include two days of amazing content on a wide variety of topics. Some of these topics will include:

  • Content Marketing
  • Best Practices for Social Media Marketing, Email Marketing and Search Engine Optimization (SEO)
  • Lead Nurturing
  • Effective PR
  • Marketing Automation Tools
  • Event Marketing
  • Case Studies from Health IT Companies
  • Much much more…

If you’re interested in healthcare IT marketing and PR, you’ll absolutely love this event. Along with all the learning, connecting, and sharing at the event, we also have some fun together too. Early bird registration for the event ends on 1/31/15, so register now to save $500.

For those interested in getting a small flavor for the event, we’re hosting a #HITMC twitter chat on Tuesday, 1/27 at Noon ET (9 AM PT). We hope that many of you can join us as we chat about the challenges associated with healthcare IT marketing and PR.

At Least One Patient A Day

Posted on January 14, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

One of my ophthalmology friends posted this video. I’m sure that many doctors can relate to patients like this. It reminds me of someone who told me they wish their was a health grades where the doctor can rate the patients the same way that patient rate the doctors. That’s probably not a productive approach, but it definitely shares the sentiment of many doctors who have challenging patients. Like most things in life though, it only takes a few bad apples to spoil the bunch. I’m not sure what can be done to deal with these challenging patients. Either way, this video highlights one of the challenges of being a doctor: difficult patients.

Review of “Patient Engagement is a Strategy, Not a Tool” by Colin Hung

Posted on November 24, 2014 I Written By

The following is a guest blog post by Colin Hung (@Colin_Hung), Co-Host of #hcldr and SVP of Marketing at Patient Prompt.
Colin Hung
If Leonard Kish’s new eBook – http://www.hl7standards.com/kish-ebook/”>Patient Engagement is a Strategy, Not a Tool was a song, it would be categorized as a “mashup” – and that’s a good thing.

Never heard a mashup song before? Just go to youtube.com and type it into the search bar and you’ll find thousands (or try this one https://www.youtube.com/watch?v=zbrWu8XyAcM). Mashups are a unique form of music. To make one, DJs will take snippets (called samples) from other songs usually from different artists and combine them into a single piece and in so doing create a whole new song in the process.

When done properly a mashup is both familiar and fresh. It has elements which you know and love yet the composition as a whole feels new. That is exactly what Kish has done in his eBook. He expertly weaves together numerous ideas, themes and approaches from different people and different industries into a single cohesive arrangement.

Kish starts by laying down a central idea that is carried like a melody from page 1 through to the end:

“The key to [patient] engagement in early stages is to get people’s attention and to let them see what’s possible by using the tools available to improve their health. It’s a process and a strategy, not a data set or any one tool”

With that idea track locked in, Kish proceeds to mix in concepts from:

  • Marketing – target audiences, key messages and clear calls-to-action
  • Product Management – inclusive design and agile development
  • Behavioral Science – Maslow’s hierarchy, social interaction and motivation

The eBook starts off strong with a nice definition of patient engagement – a rather amorphous term in healthcare right now –  and gets stronger with examples of successful “attention grabbing” marketing campaigns that could be adopted by healthcare organizations.

One particular statement that stands out:

“Engagement requires what marketers know very well: motivation, context and messaging.”

As a person who works in HealthIT Marketing, I’m tickled by this statement…but I think Kish is giving those of us in Marketing a bit too much credit. Although it is true that marketers should have a good grasp of our target audiences (their needs, wants, motivations and fears) – we are not seers. In fact, it is common for marketers to be a little “off key” when approaching new markets or when working with new products.

Truly successful marketers are the ones who are open to being wrong…and who can quickly adapt their messages/approach based on real data and feedback from the target audience. Like a good DJ, you must read the reaction of the audience and change the tune in order to keep things hopping.

The idea of iterating, fitting engagement into the world of the patient (context) and using feedback are the themes that fill the middle portion of Kish’s eBook. Using anecdotes, quotes and statistics from a wide array of leaders he encourages readers to draw parallels with healthcare and to think critically on how that wisdom from outsiders can be applied successfully in their own organizations.

Fittingly there is a section that draws a parallel between healthcare and music. Kish quotes former Talking Heads singer David Byrne in a particularly memorable and interesting chapter.

The finale is where “Patient Engagement is a Strategy, Not a Tool” shines. Having laid the ground work in the prior chapters on why getting patients’ attention is so critical and how difficult it can be to turn that attention into meaningful behavior change, Kish closes by giving readers 10 concrete steps to follow to “win the attention war” in healthcare:

  1. Know what health problem you are trying to solve
  2. Know whose attention you’re trying to get
  3. Use social tools
  4. Know behavior models and behavioral economics
  5. Focus on goals and narratives
  6. Start Simple
  7. Try something and measure results
  8. Understand context
  9. Take an open approach
  10. Follow an analysis-driven implementation plan

I was hoping for a little more depth from Kish on the Agile approach, especially as it relates to A/B testing, iterative design and high reliance on real-user feedback – something that I believe could DEFINITELY be used in healthcare – but perhaps he is keeping these concepts for his next composition.

Overall, Kish’s eBook is a solid mix of familiar theories/approaches from other industries and new ideas/success stories from within healthcare. It offers insight and practical advice on how to change from a tools-based approach to patient engagement to a process and strategy based one. If you work in healthcare and are involved in your organization’s patient experience, access or engagement initiatives this eBook should be on your reading list.

I am looking forward to Kish’s next release – which I hope drops soon.

“Patient Engagement is a Strategy, Not a Tool” can be downloaded for free courtesy of the good folks at HL7 Standards (http://www.hl7standards.com/kish-ebook/)

6 Physician Website Tips

Posted on October 30, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I was asked to write an article for gMed users about Building a Better Physician Website. It’s an important topic that often gets overlooked by clinics and doctors and something I’ve worked on building physician websites. Here’s the intro to the article:

In this ever changing world, a physician’s website is how a new patient is going to judge that physician’s skills and capabilities. Whether they find their doctor on their insurance list, Google, a physician rating site or from a friend, a large majority of patients are now reviewing websites before scheduling an appointment. What does your website tell your patients about you? Does it portray a doctor who’s still stuck in the 90’s and hasn’t stayed up-to-date with the latest changes in technology? Does it allow a visitor to your website to easily become a patient? Does it make the patient feel like you are the best doctor for them?

I also offer the following 6 tips for physician websites:

  • Make Your Website Beautiful
  • Mobile Optimized Website
  • Engage Potential Patients
  • Engage Existing Patients
  • Online Payment Options
  • Regularly Updated Content

Be sure to read the full article where I go into more detail on each tip. What have you seen with Physician websites?

Full Disclosure: gMed is an advertiser on this site.

Facebook in Healthcare

Posted on October 6, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

A story on Reuters reported late last week that Facebook is making an entry into the healthcare space. Here’s an excerpt from the article about Facebook’s plans for healthcare:

The company is exploring creating online “support communities” that would connect Facebook users suffering from various ailments. A small team is also considering new “preventative care” applications that would help people improve their lifestyles.

In recent months, the sources said, the social networking giant has been holding meetings with medical industry experts and entrepreneurs, and is setting up a research and development unit to test new health apps. Facebook is still in the idea-gathering stage, the people said.

This move is especially interesting when paired with the announcements of Apple Health, Samsung Health, and Google Fit (and a few other Google health initiatives like Calico). It’s not the first time that big corporations have seen an opportunity in healthcare (See Microsoft HealthVault and Google Health). However, we have yet to see any of these big corporations really make a dent on healthcare.

The reality for many of these large corporations is that they don’t realize the crazy complexities that exist in healthcare. Many like to site the healthcare privacy argument as a reason for their failure. No doubt, HIPAA and privacy are a challenge for these organizations. In fact, I can already hear the outcry of people talking about Facebook and privacy of their health data. Many don’t trust Facebook with privacy and with good reason. However, privacy is the least of the reasons why these big corporations have a challenge entering the healthcare space.

Remember that healthcare is a complex beast with the largest customer being the government (ie. Medicare and Medicaid). Healthcare is not a rational market. The government, employer owned health insurance, health insurance plans, etc etc etc all make healthcare extremely complex to navigate full of perverse incentives. Plus, how do you do an ROI on the value of saving someone’s life?

While I’m skeptical of any large corporation entering healthcare, I’m actually quite interested in what Facebook could do to help healthcare. No doubt, a lot of healthcare already exists on Facebook.

Just a few weeks ago I was running up an escalator to catch a flight and sliced my big toe from top to bottom (you should see the pics). Luckily TSA was really helpful and I made my flight. Once I got home, I assessed the damage and wasn’t sure if I should go get sutures or not. I turned to Facebook where I posted a picture of my toe and tagged a few of my doctor friends. Long story short, my doctor friends told me I should go to the doctor and quickly, because if I waited until the next day they wouldn’t be able to suture it.

This is a small example, but Facebook was really effective for me. In fact, I posted a follow up picture a few days later (you know how men always like to show off their scars) and a doctor friend told me it was healing well. Of course, many might say that it was a small flesh wound and so that’s not as big a deal to post on Facebook. Would I post me health details if I had some chronic condition?

The interesting thing is that chronic patients are more than happy to give up all privacy in search of a cure. Unfortunately, they have nothing to lose and everything to gain. It’s part of the reason why Patients Like Me has been so successful. Plus, Patients Like Me has proved that we want to take part in online support communities for our conditions.

We’ll see if Facebook can really execute on online support communities like they have on Patients Like Me. It will be a real challenge for them because it’s not the focus of the company. However, they’re obviously well connected to a lot of people that could and would benefit from these types of healthcare communities. No doubt many people on Facebook don’t visit or even know about sites like Patients Like Me.

I’ll be interested to see what Facebook does in this space. I think they’d be smart to roll it off into a separate product that focuses on things like privacy and security. Being tied to the Facebook brand is a huge liability in this case. Plus, the value of Facebook to a Facebook created healthcare community is not in the Facebook brand, but in the Facebook audience and reach.

Besides creating various healthcare communities similar to Patients Like Me, I think Facebook has a huge opportunity to use social pressure to influence healthcare decisions. Changing behavior is an extremely hard thing to accomplish. However, never underestimate the power of positive peer pressure. Peer pressure can be one of the most powerful ways to change people’s behavior. Unfortunately, it works for good and bad. Facebook has all of your peers mapped to you. Can Facebook use that to help you become healthier? If they can, they’ll be on to something.

What do you think of Facebook possibly entering healthcare?

10 Health IT Rockstars and Their #NHITWeek Happenings

Posted on September 18, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

It’s National Health IT Week and so I thought it would be fun to take a quick look at what some health IT social media rockstars are doing to celebrate #NHITWeek.

Mandi Bishop (@mandibpro) is sorting through her petabytes of #HITHeroes selfies and creating a t-shirt that says “I Heart Big Data.”

Farzad Mostashari, MD (@Farzad_MD) is sending out bow ties to prospects for his new company Aledade.

Charles Wesbter, MD (@wareflo) is programming his Google Glass controlled robot to improve EHR workflow.

Wen Dombrowski, MD (@healthcarewen) is practicing to break the World Record for most tweets sent during a conference session.

Gregg Masters (@2healthguru) is reading the latest Flex-IT act and Final Rule on meaningful use flexibility from his surfboard in the ocean.

Cari McLean (@carimclean) and Michael Gaspar (@MichaelGaspar) are fighting over which Health IT meme is more likely to go viral.

Geeta Nayyar, MD (@gnayyar) is making medicine fun and meaningful.

Regina Holliday (@ReginaHolliday) is painting a Walking Gallery jacket for a statue dedicated to the patient that will be put in the CMS lobby in Washington.

Matthew Holt (@boltyboy) is creating a new conference dedicated to Health IT buzzwords. Sessions include #HealthAnalytics, #HealthcareSocialMedia, #ACOs, #PatientEngagement, #HIE, and many more.

Keith Boone (@motorcycle_guy) is doing an HL7 crossword puzzle.

What are you doing for National Health IT week? Feel free to add what other people are doing for #NHITWeek as well. Bonus points if you write what I’m doing for #NHITWeek.

Rise of the Digital Patient Infographic

Posted on September 17, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The social people behind CDW Healthcare are doing a good job putting out some great content on social media. A great example of this is this Digital Patient Infographic that they recently posted:
mHealth_DigitalPatient_Infographic_0914_1000

I recently took part in a webinar with Dodge Communications (I’ll add a link to the webinar once it’s available) yesterday and I made the comment that telemedicine is more efficient for the patient, but I wasn’t sure telemedicine was more efficient for the doctor. There might be a disconnect of benefits there that needs to be reconciled.

As I look at the infographic above, I’m reminded of something similar. The stats in the infographic and just some basic common sense says how much patients would love to do an eVisit. If this is the case, why is it that healthcare hasn’t filled this customer demand? I think the answer is the disconnect of benefits.

What are your thoughts?

Also, since CDW created the infographic above, It’s worth mentioning that CDW also listed this blog on their list of Top 50 Health IT blogs for 2014. I’m not sure I agree that it’s the top 50 health IT blogs since EMR and HIPAA and a number of other Healthcare Scene blogs aren’t on the list, but there are a lot of great bloggers on the list just the same.

#20HIT Comments on Health IT by HL7 Standards

Posted on September 16, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Many of you know that I’m extremely active on social media (see @techguy and @ehrandhit to start). I love the way it can connect people. It’s so powerful. One of the companies that’s done an amazing job with social media for their company is Corepoint Health and their HL7 Standards blog. The blog is most notable for being the home and birthplace of the #HITsm chat. If you haven’t participated in an #HITsm chat, then you’re missing out. Lots of great health IT discussions every Friday.

Along with being the home of the #HITsm chat, the HL7 Standards blog is a great place to find blog posts from voices throughout the #HITsm community. Plus, they recently started doing a series of “20 Questions for Health IT” with responses from a variety of health IT professional. Check out an example tweet and question that was answered by Mandi Bishop (better known as @MandiBPro):

I love the work their doing and I love hearing perspectives from across the industry. I’m going to think about ways I can do something like they’re doing to bring and amplify more of the interesting voices in healthcare IT. Nice work HL7 Standards.