Amazon Attacking Health IT Opportunities

Posted on August 17, 2017 I Written By

Anne Zieger is veteran healthcare consultant and analyst with 20 years of industry experience. Zieger formerly served as editor-in-chief of FierceHealthcare.com and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. Contact her at @ziegerhealth on Twitter or visit her site at Zieger Healthcare.

Getting a footing in the health IT industry is more challenging than it looks. After all, even tech giants like Microsoft, Apple, and Google haven’t managed to take over despite their evident interest in the field.

Apparently, that hasn’t daunted Amazon. The retail giant has pulled together a secret team dedicated to exploring new healthcare technology opportunities, according to a CNBC report. And unlike other companies attacking the space from outside, Amazon has a history of sliding its way into unexpected markets successfully.

According to CNBC the new team, which is named 1492, is working to find an easier way to extract data from EMRs as well as push data into them. In doing so, Amazon is going up against a very wide field of competitors ranging from small startups to the healthcare arms of giant tech vendors and consulting firms.

What distinguishes Amazon’s approach from its competitors is that the online retailer hopes to aggregate that data and make it available to consumers and their doctors, sources told CNBC. The story doesn’t say whether Amazon plans to sell this data, and I don’t know what’s legal and what isn’t here, but my bet is that if it can, Amazon will pitch the data to pharmaceutical companies. And where there’s a will there’s a way.

In addition to looking at data management opportunities, 1492 members are scouting out ways of repurposing Amazon’s existing technology for use in healthcare. As another article notes, some healthcare organizations have already begun experimenting with delivering routine medical information and even coaching surgeons on safety protocols using Amazon voice-based assistant Alexa.  The new group, for its part, will be looking for healthcare applications for existing Amazon products like the Echo and Dash Wand.

The 1492 group is also preparing to build a telemedicine platform. Your first thought might be that the industry doesn’t need another telemedicine platform, and generally speaking, you would probably be right.  But if Amazon can get its healthcare IT bona fides in order, and manages to attract enough doctors to its platform, it could be in a strong position to market those services to consumers.

Make no mistake: We should take Amazon’s health IT effort seriously. At first glance, healthcare may seem like an odd arena for a company best known for selling frying pans and socks and discount beauty supplies. But Amazon has expanded its focus many times over the years and has typically done better than people expected. It may do so this time as well.

By the way, the retailer is apparently still hiring people for the 1492 initiative. I doubt it’s easy to find the hiring manager in question, but if I were you I’d inquire. These jobs could pose some interesting challenges.