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Are We Moving from Passive Patients to Active Consumers?

Posted on October 15, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.


These were the questions I was asking myself when I sat in on a presentation by Intermountain’s revenue cycle manager at the Craneware Summit in Las Vegas. I think the clear answer to the first question is that patients are becoming more active. Patients are shouldering a larger portion of the cost of their healthcare and so now they’re move involved in the care they receive. Plus, the internet and mobile applications have made it much easier for a patient to be informed on their health.

The later question is much harder. What impact will this change have on healthcare?

I certainly don’t have all the answers, but it’s going to take a dramatic shift by the current healthcare system to adapt to this changing consumer. The days of the omniscient doctor (at least perceived) are gone and there’s now a shift to a more collaborative care model.

Of course, many doctors fear that this shift is going too far. They usually point to the overbearing patient who thinks they know better than the doctor. Certainly these patients exist, but they are the minority and aren’t a huge shift from the patients who didn’t listen to their doctor before the shift happened. The problem is that 1 rotten apple spoils the bunch.

Overall, I think this change will be a good thing for the healthcare system. There are a lot of things you can’t change in healthcare if you don’t have an active patient that’s engaged and cares about their health. Hopefully this will be the start of that movement to helping patients care more about their health.

If you want proof that things are changing, Intermountain has changed their mission statement. First, it’s not very often that an organization as large as Intermountain makes a major change to their mission statement. Second, think about whether this mission statement would work for your hospital or healthcare organization:

Change is in the air. What are you doing to prepare for the change?

My First Impressions from ANI 2012

Posted on June 26, 2012 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’m in the middle of my first time attending the ANI 2012 conference in Las Vegas. For those not familiar with ANI, it’s HFMA’s (Healthcare Financial Management Association) National Institute. It’s kind of like HIMSS for the financial side of healthcare. I must admit that I was mostly driven to attend ANI because a number of advertisers and other connections I had started emailing me asking me if I was going to be at ANI since it was conveniently located in Las Vegas. I have to admit that I’m really glad I’ve been able to attend.

Some of my initial reactions are that ANI has a very different audience than most of the other healthcare IT conferences I’ve attended. Sure, many that attend ANI are at the other conferences, but when I first got to the ANI reception I tweeted that I bet the average age of ANI attendees was about 20 years higher than the other healthcare IT conferences I attend. When you think about healthcare financial management (the people who hold the purse strings) it makes some sense that the audience would be a bit older.

I sent the following tweet late last night which also captures my initial impressions of ANI 2012 quite well:

I can tell that many of the same people at ANI were also at HIMSS. Although, the pace feels more relaxed at ANI and I’ve been able to connect with some of the very same HIMSS people on a much deeper level. I think both things have their place, but I’ve enjoyed some of the deep conversations and understanding that’s come from ANI.

Another great story from my ANI experience was from this tweet that I sent:

While waiting in line for a Joe Montana signature, I struck up a conversation with a CFO who was in line next to me. Upon learning that I was a blogger, he asked if I was the one that tweeted about all the tweets coming from vendors and not attendees. How funny that indeed I was the one and what a great lesson. Many of the CFO attendees aren’t tweeting, but it was a great illustration that many are still reading and following the tweets. The power of social media to bring people together.

One final observation before I head back to the ANI exhibit floor. Maybe it’s just me, but there’s a palpable sense of money flowing at ANI. Maybe it’s because it’s a healthcare financial management event, but I think if we dug into the underpinnings of the event we’d see a lot of financial transactions happening. One illustration of this was in a meeting with Craneware where they talked about one of their hospital clients who found $6.2 million in previously unfound revenue.