February 1, 2012
The Reluctant Doctor: Realizing the Benefits of an EHR
Written by: Jennifer Dennard- EHR
- Electronic Health Record
- Electronic Medical Record
- EMR
- EMR and EHR Interviews
- EMR Technology
- Health IT Jobs
- Healthcare IT
- Meaningful Use
- Pay for Performance
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One foggy morning last week, I made my way to the Georgia State Capitol for a Technology Association of Georgia (TAG) Health event relating to the intersection of healthcare IT and state legislation. Little did I know that the state’s government is somewhat unaware of the benefits HIT can bring, both to the patient in terms of more coordinated care and improved quality outcomes, and to the state in terms of job creation and revenue.
I also was not aware that, when it comes to moving from paper to electronic health records, some doctors take a bit more convincing than others. And when I say “a bit,” I really mean they may need to be gently dragged kicking and screaming into the digital age. At least that’s the impression I got at the TAG event after speaking with Sherri Mesquita, an EMR/EHR Consultant – Project Manager, at Community Health Systems Inc. She works with ambulatory clinics and hospitals to help them establish strategy around meeting Meaningful Use deadlines, and has developed a keen sense of when doctors may need an extra “bit” of convincing.
What do you think the biggest challenge is for doctors when it comes to accepting that it’s time to change – to make the move from paper to electronic health records?
I believe the biggest challenge is that in order for them to understand how the EHR experience will be beneficial, you have to get them to actually buy into the idea of an EHR. Doctors want to know that the ROI on their investment is going to bring increased revenue to the practice/hospital, provide more efficiency in the practice, and above all provide the best possible quality of care while keeping costs down.
Physicians talk to other physicians about these newer technologies. If they see their cohorts are doing well, and consistently discuss the positive attributes of the EHR software, other physicians are more likely to follow them in adoption – depending on how much money, time and staff resources are currently available.
In addition, some physicians have already implemented an EHR system in the past and, unfortunately, did not get the right information or customer support, or the vendors were not trained in how and which system works best for that specific clinic. Therefore, those doctors have not had a positive experience in the past, and even went back to using paper after spending thousands of dollars on a system that either was not customizable or did not integrate well with the other practice management or billing programs.
In your experience, when does the light bulb go off in a doctor’s mind – when do they realize that it will truly be to the benefit of their practice, their bottom-line and, ultimately, their patients?
There needs to be a lot of hand holding in the beginning stages, and education is key to them seeing what benefits to the practice an EHR can be. Other doctors again are a very important and vital aspect to implementing an EHR. They bring actual experience and important testimony for the process of going electronic.
Last year, I worked on a program with the Rockdale Chamber of Commerce in Georgia to provide a “transfer of knowledge to doctors” by educating them on the important benefits of implementing an EHR, as well as adopting “Lean” and “Continuous Improvement” in their practices. The purpose of the CI/Lean techniques is to achieve unity of purpose to identify and sustain improvements to patient critical needs.
How do you help them reach this point? What examples do you typically give to show them the value of an EHR?
Though the initial costs and implementation challenges are considerable, delaying implementation today may create additional resource drains tomorrow. The availability of an EHR may soon be a minimum standard for new physicians, public and private payers, and patients.
- EHRs are an essential component of reform-related efforts such as the Patient-Centered Medical Home (PCMH).
- Practices that do not meet Meaningful Use criteria will face Medicare penalties in 2015.
- A certified, operating EHR will be essential to participation in both public and private pay-for-performance programs expected in the future.
- According to the Deloitte Center for Health Solutions, 42 percent of consumers are interested in establishing an online connection to their physicians through a personal health record and 55 percent of consumers want the ability to communicate online with physicians.
Can you give any specific examples of EHR implementation success stories? Or perhaps from the other viewpoint – an example of a doctor or practice that absolutely refused to make the transition, and why?
Most recently, I have worked with ambulatory practices in Toledo, Ohio – Catholic Health Partners. The doctors and nurses fought it every step of the way, and even threatened to leave the practices. It was a very hard adjustment in the beginning, and for me as a consultant to come in and change the workflow processes and implement new software rollouts was such a challenge.
I was able to work one on one with the clinical staff and help them to understand they had someone there to guide them through the entire process. They definitely demonstrated gratitude when they could see the end result after two weeks of being live with the software. The practices needed to make sure they scheduled their patients at a 50-percent reduction rate to accommodate the change in software for the first two weeks.
The practices gradually implemented the EHR software of Epic, which resulted in maintaining positive patient-physician relationships and fostering the sharing of medical information. After demonstrating proficiencies, the physicians and other clinical staff were comfortable with the new EHR systems and even say they could then see the potential benefits of the new changes.
Tags: Catholic Health Partners • Community Health Systems • EHR • EHR Adoption • EHR Implementation • EHR Selection • EHR Software • EHR Tips • Electronic Health Record • Electronic Health Records • Electronic Medical Record • Electronic Medical Records • EMR • EMR Adoption • EMR Implementation • EMR Selection • EMR Software • EMR Vendor • Epic • Health IT • Healthcare IT • HIT • LinkedIn • Meaningful Use • Patient Centered Medical Home • PCMH • Sherri Mesquita • TAGJanuary 23, 2012
Is EMR a Four-Letter Word? You decide
Written by: Priya RamachandranFor quite some time now, I’ve nursed my own doubts about:
- how effective EMRs are (disastrous in the short term, long term they’re supposed to make life easier, but we haven’t seen any evidence of that yet)
- why physicians are being paid to implement something that makes logical sense (you need something to nudge people out of status quo. And probably in the government’s thinking, what better use for taxpayer dollars, right?)
I came upon this blogpost, provocatively titled Why EMR is a four-letter word to most physicians. Adam Sharp, Par8o (“pareto”, not “par 80″) founder references this post from the Healthcare Blog. The discrepancy in the rates between adoption of any EMR is mind-boggling. It was projected to be close to 56.9% in 2010, vs. adoption of a fully functional EMR (projected to be close to 10.1% in 2010). (I’m not using the 2011 rates because the rates for fully functional EMR adoption in 2011 are not listed).
A reason Sharp gives for incentives and threats of decreased payment are “the industry and physicians have known for years that EMRs do not improve productivity and that it is highly questionable that EMRs lead to better patient outcomes”. While I would agree that in the short term, there is decreased productivity, I’m not so sure you can dismiss there is no productivity increase over the long term. This report about a UC Davis study for example, shows that the loss of productivity was just one month for internal medicine, and that productivity increased to pre-EMR implementation levels in the next six months. The not-so-good news is that productivity levels declined for pediatricians and family practices.
I interpret these findings like this: for specialties where there is loss of productivity, sure, the whole exercise needs a rethink. But in cases where your productivity is at par with your pre-EHR levels, I think there is a hidden benefit that detractors are more than willing to gloss over – the availability of patient data. Data is the holy grail – it’s up to us to figure out whether and how we use it.
Sharp also imagines some doomsday scenarios – of EMR vendors with uncanny abilities to do as they please.
“The goal of EMRs is to wrestle control of healthcare away from the doctor-patient relationship into the hands of third parties who can then implement their policies….by simply removing a button or an option in the EMR.”
Maybe I’m turning turncoat here and letting you guys in on the best kept secret of the IT industry, but every vendor I’ve worked for, past and present, figuratively quakes in his IT boots when it comes to contract renewal. Even for COTS products, vendors actually customize things here and there for customers, till you have 25 versions of the same code, all just to keep their customers happy and paying. While I’m pretty sure there are rogue vendors who can give you the best EMR nightmares money can buy, I also do think customers can, and do, help rein in errant ideas. In other words, vendors can’t simply remove buttons and options or randomly start charging you for stuff, not unless you let it happen. And you, the customer, hold the purse strings, ergo YOU, not the vendor, call the shots.
I don’t quite find myself agreeing with the cynical conclusion of the post which is that the point of EMRs is to wrest control away from doctors and patients into the hands of third parties who wish to regulate choice and eligibility. But there’s plenty there that’s food for thought. Go check it out.
Tags: Adam Sharp • EHR • EHR Adoption • EMR • EMR Adoption • EMR Vendors • Par8o • Sermo • UC DavisDecember 21, 2011
Emdeon Gets in the Holiday Spirit with Donation of EHR Technology
Written by: Jennifer Dennard- EHR
- Electronic Health Record
- Electronic Medical Record
- EMR
- EMR Adoption
- EMR and EHR Interviews
- EMR Technology
- Healthcare
- Healthcare IT
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I’ve blogged before about the importance of decreasing the digital divide in this country in order to truly move healthcare interoperability forward. As I mentioned last month, “Only those patients who have access to these digital healthcare technologies will begin to clamor for them at their next doctors’ visits. Only patients’ whose doctors in turn have reached out to them via email, text or social media regarding the switch to electronic medical records, development of health information exchange and the benefits to care these will hopefully bring will be ready and willing to go with the digital flow.”
When news came across my somewhat cluttered desk of Emdeon’s initiative to provide electronic health record (EHR) technology to physicians in New Jersey’s underserved communities, I first thought, “Yes! That’s what I’m talkin’ about!” Then I put on my journalist/blogger hat and thought, “Will this truly change anything in these particular communities, or is this just good PR?”
A quick bit of background: Emdeon is partnering with the U.S. Department of Health and Human Services’ (HHS) Office of Minority Health, New Jersey Health Information Technology Extension Center (NJ-HITEC), the state’s REC, and the HIMSS Latino Community. Through the initiative, Emdeon will donate Emdeon Clinician licenses to 100 healthcare providers who practice within medically underserved areas and/or healthcare provider shortage areas, as designated by the Health Resources and Services Administration (HRSA), according to a recent Emdeon press release. The company will waive the license fee for these physicians for one year.
The same press release also mentions “EHR adoption is lower among providers serving Hispanic patients who are uninsured or rely on Medicaid, and is lower among providers serving uninsured, non-Hispanic black patients than among providers serving privately insured, non-Hispanic white patients.”
The initiative sounds like a great idea, but the one-year stipulation got me thinking (a bad habit, I know). What will these physicians, who presumably can’t really afford this technology now, do after their year is up? I reached out to Miriam Paramore, Senior Vice President – clinical and government services at Emdeon, to learn more about the ins and outs of the program.
How did the initiative come about?
Miriam Paramore: During the fall of 2010, leaders from the Office of Minority Health (OMH) and Health Information Technology issued a public, written request to health IT vendors, asking them to pay special attention to healthcare providers within underserved communities. This initiative is known as The Alliance to Reduce Health IT Disparities. Emdeon is serving as a private partner with the OMH to offer access to health IT products and services to providers within undeserved communities in New Jersey. We were thrilled to volunteer and to work within these communities.
Has Emdeon ever done anything like this before?
We’re happy to do part of this effort with HHS and it is the first time we’ve partnered with them. We have great empathy for the challenges of the physicians in underserved communities and we want to help.
What sort of challenges do small physician practices in underserved communities typically encounter?
In addition to challenges like poverty and health disparities amongst their patient population, providers in underserved communities and smaller practice offices face expensive costs associated with on-boarding EHRs. Emdeon created the Emdeon Clinician solution as an affordable EHR “lite” solution for these small practice physicians or those working in underserved communities. They now have an affordable, easy-to-use solution that will help them to qualify for federal HITECH stimulus dollars without unnecessary disruption and expense of a full-blown EHR system.
How will you work with these 100 physician practices to ensure they are able to continue using the donated EHR after the year-long license expires?
Once the 12-month period expires, providers will be able to continue using Emdeon Clinician for only $99 per provider, per month. Emdeon usually has a $500 implementation and training fee [that, for this program,] has been discounted to a one-time fee of $200 for the providers participating in this project. This is a considerable discount and the fee would only have to be paid once. We will begin outreach to these providers in advance of the expiration date so they are aware of the opportunity to remain with Emdeon Clinician for the low fee following the initial 12-month period.
How will Emdeon work with NJ-HITEC and the HIMSS Latino Community throughout this year to ensure that these practices receive continued training and support?
Emdeon has taken the lead with managing this initiative between all partners with monthly meetings to monitor progress. We have a dedicated project manager, who has mapped a process with the internal team to assist with implementing these physicians as soon as possible. Our custom phone number (1-855-840-7120) connects interested providers directly with a dedicated clinical sales executive who can assist them throughout the enrollment process.
The NJ-HITEC and HIMSS Latino partners are assisting in the recruitment of providers who practice within medically underserved areas for this program from their vast networks across New Jersey communities. These partners are working cooperatively with Emdeon to create a strategy that focuses upon identifying and recruiting providers within underserved communities who are willing to adopt EHRs, especially those interested in qualifying for federal incentive dollars.
How many practices do you anticipate being eligible, and how many do you expect will apply?
While we aren’t sure how many will apply, the HHS OMH recognized that the counties of Camden, Essex and Passaic have the largest percentage of underserved communities. Through our collaborative efforts with the OMH, HIMSS Latino and NJ HITEC, we hope to reach many of those physicians within those counties to take advantage of the 12-month program.
How will Emdeon and its partners determine if this program is a success?
Together with our partners, we believe success will be donating all 100 licenses to providers in underserved communities. The reporting element of this project will help OMH understand the progress of EHR adoption in the context of how long implementation takes in its entirety.
So it seems that Emdeon and its partners certainly have their ducks in a row when it comes to aiding and abetting these physicians before, during and even after the program is technically over. I’ll be interested to see if this model will, in fact, be successful, and if it can be supported in other underserved areas across the nation.
For more information on participating in the program, check out: http://www.emdeon.com/newjersey/
Tags: EHR • EHR Adoption • EHR Implementation • EHR Selection • EHR Vendors • Electronic Health Record • Electronic Health Records • Electronic Medical Record • Electronic Medical Records • Emdeon • EMR • EMR Adoption • EMR Implementation • EMR Selection • EMR Software • EMR Vendor • EMR Vendors • Health IT • Healthcare IT • HHS • HIMSS • HIMSS Latino • HIT • HITECH • HRSA • LinkedIn • Medicaid • Miriam Paramore • New Jersey • NJ-HITECDecember 9, 2011
EMR Expert Interviews by NaviNet
Written by: JohnI was recently asked by health IT vendor, NaviNet, if I’d be willing to do an interview as part of their “Expert Interview Series.” Since I’m always interested in pontificating about EMR and EHR, I consented. You can find the full interview here.
Here’s one answer I gave that I think really illustrates the key to broad EHR adoption:
You think that will really cause doctors to choose an EHR provider?
I do. I think doctors will talk to other doctors to get first-hand experiences since they’re very social within their own networks. They’ll want to be able to talk to other doctors, hear first-hand experiences. They’ll gravitate to vendors where other doctors say, “Yeah, this is much better for me over using paper.”
Key Message: Doctors Talk!
In the interview, I also suggested three challenges that practices will have in meeting the EHR Meaningful Use requirements:
- The provider didn’t understand the core measure.
- They thought the EHR vendor would do it.
- They thought it was satisfied through HIPAA or something else that they did.
Key Message: Be careful to understand meaningful use properly.
Lots more in the interview, so check out the NaviNet EMR Expert Interview Series for the rest of my answers.
Tags: EHR Adoption • EHR Interviews • EMR Adoption • EMR and EHR • EMR Doctor Talk • EMR Interviews • NaviNetOctober 13, 2011
Sandhills Paves the Way for Successful Pediatric EMR Implementations
Written by: Jennifer DennardOn my far-too-frequent visits to my younger daughter’s pediatrician, I’ve noticed pristine new monitors and keyboards wrapped up and sitting in the corner of the exam rooms. Over the last six months, there they’ve sat, waiting patiently to be unwrapped and plugged in. “What’s the hold up,” I think? As a parent, I’m hoping this new system will offer the doctors e-prescribing capabilities. As a healthcare IT observer, I’m wondering why what I presume to be an electronic health record (EHR) is taking so long to come out of the box and into operation. Is it a question of resources? Is the facility waiting for a training team to be made available? Is there back-end infrastructure that has yet to be put in place? These are the things I think about while dealing with low-grade fevers and scheduled immunizations.
Needless to say, my interest is always piqued when I come across stories of pediatricians adopting EHRs and/or realizing the benefits of that technology. So when I came across news that Sandhills Pediatrics had received $184,000 in EHR incentives, I was intrigued. The Columbia, S.C.-based practice has been using an EHR from SRS since 2010.
“Even our initially most skeptical physicians became committed SRS EHR users in a very short period of time,” said Kevin O. Wessinger, M.D., president of Sandhills Pediatrics, in the release announcing the pay out. “All fourteen physicians and their staff value the efficiencies that SRS has delivered and the patient care and practice improvements that SRS has facilitated.”
I recently spoke with SRS CEO Evan Steele to learn more about how Sandhills implemented the EMR back in 2010, and the benefits they’ve realized from it.
This being the practice’s first EHR, what prompted them to make the move from paper to digital?
ES: “The driving force was the quality of care Sandhills was providing. With 4 locations and Saturday and Sunday office hours only at the central location, patient chart review was a big challenge. The patient charts that were housed at the satellite offices, because that’s where the patients were normally seen, and so were not available to review for weekend care. Additionally, the practice provides nurse triage in the evenings until 10:00pm and again, the satellite patients’ charts were not available.”
Did you, as the vendor, encounter any barriers to adoption from the Sandhills staff?
“No, we did not encounter any barriers to adoption. Our implementation plan is highly developed and assures 100% adoption. In addition, the Sandhills team’s dedication to success allowed them to achieve their EHR goals. Furthermore, the decision to implement the SRS EHR was driven from the top down. Sometimes the age of the physicians may impact adoptability. At Sandhills, 12 of the 14 physicians are under the age of 50 so they are more computer-savvy and willing to make the change.”
What sort of “extras” do the pediatric practices look for when selecting an EMR?
“Unique to pediatrics are immunizations. The SRS development staff worked closely with Sandhills on immunizations and pediatric growth charts. SRS secured the integration between Sandhills and the World Health Organization, developed a table for displaying and storing vaccine information, and enabled Sandhills to provide this information to their patients in a usable format.
“With a patient population of 57,000, Sandhills had to provide every kindergarten, grade school, and day care with proof of immunization. In the past, the practice had to hand-write 20,000 immunization certificates each year. SRS was readily available to provide a solution to this issue and saved the Sandhills staff many hours of aggravation. SRS created a form that auto-populates the immunization information so now the Sandhills staff no longer needs to hand-write each certificate.
The same process and benefits were developed for growth charts. The SRS EHR provides the patient’s age, and the Sandhills staff only has to enter height and weight, and this information auto-populates on the growth charts.
SRS created efficiencies, which coupled with our uniqueness in allowing physicians to continue to document notes as they are accustomed, has led to a successful implementation and positive EHR experience.”
How have clinical outcomes and patient satisfaction been improved since the EMR was installed?
“Clinical outcomes have improved as the physicians have access to pertinent clinical data at any time from any place. Additionally, the staff is quicker to respond to patient inquiries. They’ve experienced tremendous improvements in efficiencies and patient outcomes as a direct result of using SRS Order Management. Sandhills used to have manual paper tracking of lab tests and now with the SRS EHR, an expected date pops up in the system and if a test is not back by then, an alert is shown calling attention to the fact that it needs to be addressed.
“The patients, especially those seen on the weekends and evenings, have commented that they appreciate the improved and quick service. When they call in to the office with questions and concerns, they are comforted and given peace of mind knowing that the Sandhills’ staff is completely familiar and up-to-date with their situation.”
What do you think will be the next evolution of EHRs for pediatrics?
SRS Development recently unveiled vaccine inventory control. This process is entirely manual now, but the new enhancements will automatically track down the vaccine to the lot number. It’s also a double-check for safety that the lot numbers they have match what’s in computer. This is a double benefit – quality control and inventory control. This new development will especially find favor with the nurses, who are so happy that a daily occurrence that used to take 2 hours will now take 2 minutes.”
September 15, 2011
Watching the Leaves Fall and EMRs Install in North Carolina
Written by: Jennifer Dennard- EHR
- Electronic Health Record
- Electronic Medical Record
- EMR
- EMR Adoption
- EMR and EHR Videos
- Healthcare IT
- HIE
- Hospitals
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In celebration of National Health Information Technology Week – proclaimed by President Obama earlier this week in an effort to “urge all Americans to learn more about the benefits of Health IT by visiting HealthIT.gov, take action to increase adoption and meaningful use of Health IT, and utilize the information Health IT provides to improve the quality, safety, and cost effectiveness of health care in the United States – I’m hitting the road and heading to North Carolina.
Actually, it’s pure coincidence that my annual Fall road trip to Charlotte and Chapel Hill coincides with this newly official week of celebratory activities. (You can view a list of events here.) But it did prompt me to ponder the state of North Carolina’s EMR and overall healthcare IT utilization. My first stop was the HIMSS State HIT Dashboard, a handy resource that provides an overview of all 50 states’ utilization of healthcare IT.
According to HIMSS, as of September, 2011, North Carolina has six Health Information Exchanges (HIEs):
- NC Healthcare Information and Communications Alliance Inc. (NCHICA)
- Carolina HIE
- Coastal Connect
- Western NC Health Network (WNCHN Data Link)
- Southern Piedmont Partnership for Public Health (SoPHIE)
- Sandhills Community Care Network
The state’s regional extension center, which assists the state’s physicians with selecting and implementing EMRs, has at this point recruited 50% of the providers in its target group of 3,500 priority primary care providers, according to the NCHICA website. The NCHICA seems to be the main governing/advisory body over the state’s HIT activities. Its 239 member organizations will converge in just over a week at the Grove Park Inn in Asheville for its annual conference and exhibit. The lineup of sessions looks pretty interesting, especially “So You’ve Decided to Implement an EHR, Now What?” I’m sure conference attendees will have a great time at the Brews Cruise as well.
My next stop was Google, where a quick search yielded the fact that North Carolina, and the Duke Center for Health Informatics in particular, is home to MindLinc, an EMR for behavioral health. It is now the world’s largest codified behavioral health database, and provides information for research and benchmarking purposes.
My last stop was YouTube, where I found an interesting video created by Janet Apter, an RN and member of the faculty at the Duke School of Nursing, for Duke’s Doctor of Nursing Practice Program. Entitled “Electronic Health Record – a Promising Solution,” the video shares the perspective of one nurse/patient’s frustration with a lack of interoperability between facilities in the same health system, and makes a simple case for the need for a nationwide EHR system.
Tags: Duke Center for Health Informatics • Duke School of Nursing • EHR • EHR Adoption • EHR Implementation • EHR Selection • Electronic Health Record • Electronic Health Records • Electronic Medical Record • Electronic Medical Records • EMR • EMR Adoption • EMR Implementation • EMR Selection • Healthcare IT • HIE • HIMSS • HIT • Hospitals • Janet Apter • LinkedIn • MindLinc • North CarolinaSeptember 12, 2011
Free EMR – A Boon for Small Practices?
Written by: Priya RamachandranI was talking to a physician friend during the week, and getting his take on EMR implementation. He would dearly like to implement an EMR in his practice. However, the major roadblocks he’s experiencing are in terms of costs. The quotes he has received for EMR implementation runs close to 80K. If he bills patients 500K a year, if he does not implement an EMR solution at all, the differential on the Medicare rebates in the first year would be 1 percent of $500,000, which is $5000, which is a number he says he can live with. If he implements an EMR, his two physician practi ce stands to make $88,000 from Medicare (they don’t see many Medicaid patients). In other words, if he spends 80K for his practice, or shells out 40K personally, he stands to gain $44,000. If on the other hand, he maintains status quo, he loses just $5000. Given the pain of choosing an EMR and EMR implementation, he’s probably better off doing nothing, he believes. And let’s not forget, it’ll be live people working with an EMR system, and productivity will actually take a hit before rising slowly back to pre-EMR levels, as this Feb post by Robert Rowley on Practice Fusion’s blog shows.
In other words, there are monetary incentives but sometimes just don’t make real-world sense.
This same math would look a lot different in a multi-physician practice. The same EMR implementation cost would be spread over a larger base, and more of the incentive money would actually reach the physician.
Which brings us to Practice Fusion. On this blog and elsewhere, Practice Fusion has got a lot of press (Full Disclosure: Practice Fusion is an advertiser on this site), not all of it positive. Not being a medical practitioner, and never having used any EMR personally, my idea of how Practice Fusion stacks up functionally against other EMRs is pretty much second-hand info gleaned from reviews (John had a recent post on Black Book rankings. It’s interesting to me that Practice Fusion shows up in only the 1-Physician Practice rankings among the top 20.) There are those that caution the model of free. There’s also some debate whether a one-size-fits-all approach will benefit every kind of practice. But just based on its economic model, Practice Fusion is a system I would at least recommend my friend look into.
Tags: EHR Adoption • EHR Costs • EHR Pricing • EMR • EMR Implementation • EMR Software • EMR Stimulus • Free EHR • Free EMR • Practice FusionJuly 8, 2011
Specialty EMR Market Still Lagging Behind
Written by: Katherine Rourke- EHR
- Electronic Health Record
- Electronic Medical Record
- EMR
- EMR Adoption
- EMR Technology
- Healthcare
- Healthcare IT
- HIE
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This week, I got an announcement from a specialty EMR vendor which seems to be getting decent traction in its market. The company, Health IT Services Group, announced that its Acumen nEHR system for nephrologists had just passed the 1,000-customer mark.
According to the company, Acumen is the only nephrology-specific EHR that is certified by CCHIT and ONC-ATCB. The company also operates one of the largest CMS-qualified reporting services for doctors participating in the Physician Quality Reporting System, a benefit other specialty EMRs may not offer.
All that being said, the most recent estimate I could find concluded that there were about 8,300 nephrologists in the U.S. as of 2010. So while Acumen’s performance may be impressive — a 12 percent share of your market is always a good sign — there’s a ton of nephrologists who aren’t logged on.
Those who are using other EMRs probably aren’t getting a specialized product. My Web research suggests that most EMRs pitched to nephrologists were built for general medical needs, beefed up with a few templates addressing their clinical issues.
My guess is that most specialties are in a similar position — that they can choose from one or two specialty EMR products or go with a general EMR vendor which has arguably shoehorned a few extra functions into the mix.
Before any vendor reading this gets hot under the collar, bear in mind that I’m not suggesting that companies who don’t specialize solely in a single specialty can’t make a good specialty product.
On the other hand, in all honesty, the scuttlebutt I’ve picked up from Twitter comments, discussion forums and trade pubs (as well as my own interviews) suggests that general EMRs with extra functions/templates just don’t cut it for many specialists.
What all of this says to me is that the market for specialty EMRs has a long way to go before it matures. While most doctors have concluded that EMR adoption is inevitable, many specialists don’t seem to have a broad range of options if they want a system tailored to their needs. (My sense is that for some reason, the psychiatry EMR market is healthier than most, but I don’t have numbers to back that up, just general observation.)
So, readers, I’m tossing this one out to you. Do you think the EMR market will grow increasingly specialized — as one might expect in other markets – or will the products made by broad-based EMR vendors become sophisticated enough to really satisfy specialists?
Tags: Acumen nEHR • EHR • EHR Adoption • Electronic Health Record Adoption • Electronic Health Records • Electronic Medical Record Adoption • Electronic Medical Records • EMR • EMR Adoption • Health IT Services GroupJune 20, 2011
How Many Doctors Does It Take To Doom An EMR Installation?
Written by: Katherine RourkeQ: How many doctors does it take to doom an EMR installation? A: Only one, even if everyone else wants to change.
OK, maybe that’s too harsh, but it does bring home a key point. When you’re trying to build support for your EMR launch, you’re probably best advised to root out potential naysayers and empower them to the dickens rather than trotting out your cheerleader (whoops, EHR champion) and having them make inspiring speeches.
I was thinking about this the other day at a local professional gathering, when one of the speakers made a remark that stayed with me. A vendor executive, whose candor impressed the heck out of me, said the following: ”You may not find any champions to drive your EHR installation, but you’ll always get at least one cynic.”
Amen, sister. It’s just human nature. No matter how bright and sparkly your software installation is, you’ll always have someone who just doesn’t like it and roots for it to fail. Unfortunately, if your application is an EMR, that someone may be a physician, who could — depending on their professional and social clout — talk your project into the ground.
Sadly, it’s often the people who know the least about something new that give it the worst rap, and my sense is that EMR projects are no different.
Beware the physician that hangs on the sidelines, slips away early during training sessions and doesn’t ask many questions. You may be more worried about the doctors that complain loudly, and heaven knows you should address their concerns, but sometimes the clinicians who quietly opt out are just as damaging to EHR user morale.
So, at the risk of being a real pain, I invite you to consider this: does your organization face internal dissent from clinicians who haven’t been given the attention they deserve? Are you taking silence for support? And most importantly, do you have a strategy for making your cynics happy?
Tags: EHR Adoption • EHR Initiatives • EHR Installation • Electronic Health Record • Electronic Medical Record • EMR Adoption • EMR Initiatives • EMR InstallationMay 5, 2011
Adopt an EHR or Lose Your Medical License
Written by: JohnI was glancing through my draft posts today and found this article by Neil Versel, now blogging at Meaningful Healthcare IT News, about State Medical Boards considering making EHR user a condition of medical licensor. That’s right. To renew your medical license using an EHR could be part of the clinical competence test.
On face value, it’s a kind of crazy idea to consider. Although, couple that with a post on EMR Thoughts that talks about a Doctor Quiting His Practice Over EHR Use. Makes you think for a second the value of EHR knowledge for a doctor practicing medicine.
Turns out that Massachusetts has already put this requirement in place starting in 2015. Here’s a quote about that doctor that closed his practice thanks to his inability to use the EHR.
Like all Massachusetts doctors, the physician also was required to comply with the state’s Section 305 law. It mandates that physicians demonstrate competency in EHR use by 2015 to maintain licensure.
I must admit that this is a hard pill to swallow for me. Do we really need to make this a requirement? Does making it a requirement add any value? In Massachusetts it says they’re using CME’s to show a person’s EHR proficiency. A really powerful measure of proficiency < end sarcasm font>. Therein lies the problem. How do you measure EHR proficiency?
Although, the doctor leaving the practice, which is an issue in itself, also illustrates why EHR proficiency shouldn’t be a requirement for a medical license. In the not so distant future, it will be hard to practice medicine without EHR proficiency whether the medical boards require EHR knowledge or not.
Tags: CME • EHR Adoption • EHR Knowledge • EHR Proficiency • EMR Adoption • EMR Proficiency • EMR Thoughts • Massachusetts • Medical License • Neil Versel



