Time for the second entry covering Shawn Riley’s list of 101 Tips to Make your EMR and EHR More Useful. I hope you’re enjoying the series.
70. Hard coded work flows CAN be your friend
EMR vendors are constantly playing the game of out of the box functionality versus unlimited workflow design. This is one way to look at hard coded work flows. Sometimes they have benefits since it’s one less thing that you have to configure on your system.
The other way to look at the above EMR tip is when it comes to reporting. Often if you’ve customized a workflow in your EMR, then you lose out on the benefit of the reporting that’s available with a hard coded work flow. Sometimes you can get the benefit of both, but some advanced reports really benefit from a hard coded work flow.
69. Social Media integration – the way business is done today
No EMR system has really deep social media integration….yet!? Although, it’s worth checking with your EHR vendor to see their views of the future of social media integration. Especially if you’re in a market that has a lot of physicians. You can be sure that future patients will want some sort of social media integration as part of their visit.
68. Determine how the EMR vendor encourages innovation
This EMR tip can be taken a number of different ways. The first is how does your EMR vendor innovate internally. Take a look at their last 3-5 release cycles to get an idea of how quickly they release features and how innovative those features are. It will tell you a lot about future releases of their EHR software.
The second way to take this is by asking the question, how do they take feedback and innovation from their community? Do they have an open API that would allow you (or some developer you pay) to be able to extend their EHR functionality? If you’re someone who likes to tinker with your practice, then an open API that will let you do that would be essential.
67. Determine how innovation is actually put into the practice
This EMR tip highlights the subtle difference between an EHR vendor that talks the talk and the EHR vendor that walks the walk. Every time your EHR vendor says, “That feature will be in the next release.” a red flag should go up in your mind. Maybe this company thinks and talks big, but can’t actually perform big. Although, age of the EHR vendor should play some part in this evaluation as well.
66. Is the patient portal comprehensive
Meaningful Use has almost made patient portals a requirement. It’s hard to say exactly what future meaningful use stages will require, but I won’t be surprised if a patient portal plays a large part in the future of healthcare. Plus, the new digital generation is going to be very interested in using a patient portal. You’ll want to make sure your EHR vendor is ready for both of these trends.
If you want to see my analysis of the other 101 EMR and EHR tips, I’ll be updating this page with my 101 EMR and EHR tips analysis. So, click on that link to see the other EMR tips.