A new user poll suggests that vendor support is more important than ever to providers searching for EHRs. New research from the Black Book Rankings concludes that late adopters of EHRs are especially concerned about finding vendors who will support their products through implementation.
Researchers surveyed roughly 30,000 medical records professionals, hospital execs and medical practice administrators, asking them how vendors rated on 18 performance indicators useful in comparing customer experience.
The study found that:
* CPSI, Healthland Clinicals and HMS were rated as offering the best customer experience for hospitals under 100 beds
* Cerner, Dell and Quadramed got top rankings for community hospitals of 101-249 beds
* Dell, Epic and Siemens were rated best among major medical centers of 250+ beds and academic medical centers
EHR vendors, are you ready to do a lot of handholding? If not, it seems you may get edged out by EHR developers who are. Consider yourself warned.