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Patient Loyalty, EHR Adoption, and EMR vs. EHR

Posted on December 22, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This is interesting to consider. I’m really not sure how you can measure this result. I think this will eventually be true, but I don’t think we’re there yet. In theory everyone wants their doctor to have an EMR. However, they really just want more services for themselves as patients. That’s very different from what an EMR provides today.

My we’ve come a long ways. Now we’ll see how many organizations end up switching EHR software because they rushed their EHR implementation.

I prefer EMR and I think most doctors do as well. Although, $36 billion has a way of changing things.

Medical Bills, Patient Portal Insight and HIT Friends in Need

Posted on August 15, 2013 I Written By

As Social Marketing Director at Billian, Jennifer Dennard is responsible for the continuing development and implementation of the company's social media strategies for Billian's HealthDATA and Porter Research. She is a regular contributor to a number of healthcare blogs and currently manages social marketing channels for the Health IT Leadership Summit and Technology Association of Georgia’s Health Society. You can find her on Twitter @JennDennard.

HIT Friends Support a Great Cause
Blogging and social networking are of course great drivers of information and thought leadership, and they can also be very effective in spreading the word of friends in need. I found out through these avenues about the healthcare challenges of three-year-old Little James, recently diagnosed with a brain tumor, and the fundraising efforts of Todd Stein at Amendola Communications to alleviate the burden of his mounting medical bills. You can read about his healthcare challenges here. Prayers and donations are immediate needs. I wonder if any organization out there might step up and match donations.

Speaking of Medical Bills
On a lighter note (sort of), I laughed out loud when I saw an explanation of benefits for my recent surgical procedure.


Thankfully, I do not truly owe anywhere near that amount due to insurance coverage. I shudder to think how the uninsured pay for life-saving procedures they can’t afford. Yes, hospitals can work out monthly payment plans for anyone, but if an extra $50 a month means less gas in the tank to drive your kids to school … I now find myself tediously combing over statements from the hospital and explanation of benefit statements from my insurance company to make sure they match up.

More Healthcare Cost Transparency News
A company called Change Healthcare is getting into the cost transparency game, having just secured $15 million in funding to further develop its Transparency Messenger product, which, according to the company, compiles health plan and claims data to devise algorithms that determine cost of service. It then uses health plan holders’ or employees’ demographic information and personal preferences for care to look for savings.

Customer Service in Healthcare
In contrast to the financial distress that comes with unexpected medical procedures, I must share with you a thank you note from my surgical team. While I appreciate the gesture, I’m wondering if they’ve charged me for it!


All kidding aside, this gesture highlights the increasing importance providers are placing on customer service. To learn more, check out “Why Customer Service Matters in the Healthcare Industry,” by James Merlino, MD, of the Cleveland Clinic.

Patient Portal
I haven’t yet logged back into my patient portal – thankfully having no need to right now. My last doctor’s visit prompted me to ask if I could access my latest pathology report via the portal. My doctor sidestepped the question and promptly presented me with a paper copy, which will likely be a good thing, as he and my dermatologist don’t seem set up to share patient information electronically. That seems to be a provider choice, and not necessarily due to poor portal design.

Speaking of patient portals, I highly recommend you take a look at Dr. Michael Koriwchak recent blog over at “My First Year with a Patient Portal” gives us patients a better idea of what works and what doesn’t from the practice perspective.

EMRs Boost Patient Satisfaction, Loyalty

Posted on August 9, 2013 I Written By

Anne Zieger is veteran healthcare consultant and analyst with 20 years of industry experience. Zieger formerly served as editor-in-chief of and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. Contact her at @ziegerhealth on Twitter or visit her site at Zieger Healthcare.

Doctors may be bringing EMRs into their practices to get Meaningful Use payments, but it seems that their efforts will pay off in patient satisfaction as well.

According to a new study by independent research firms Aeffect and 88 Brand Partners, almost 50 percent of patients take EMR access into account when they consider choosing a  healthcare provider.

Fifty two percent of patients surveyed said that while t hey aren’t currently using EMRs, they’re interested in doing so. Another 24 percent are already using EMRs to check test results, order prescription refills and make appointments.

Consumers who prefer their doctor to use an EMR listed several reasons, including access to medical records (40 percent), accuracy of record keeping (18 percent) and quality of care (17 percent). On top of that, 39 percent of respondents said that EMRs are more accurate than paper charts.

What makes this data particularly interesting is that patents who have used an EMR are significantly more satisfied with their doctors overall (78 percent versus 68 percent). What’s more, patients who use EMRs reported higher satisfaction scores across many specific care attributes, including ease of access to information and clarity and thoroughness of communication, the researchers concluded.

Also, patients who use EMRs said that they felt they received a better quality of care (82 percent).

Providers, there you have it.  EMRs have filtered into the public consciousness so thoroughly that consumers are actually beginning to see them as a must-have when choosing a doctor. And more than that, almost three quarters of patients want access to the records, most likely through a user-friendly portal.

I’d call this good news. If practices are going to have to roll out an EMR anyway, it’s nice to know that patients will be excited about it, no?