5 Stages of Provider Dissatisfaction and Happiness

Posted on June 21, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

A couple weeks ago I posted an infographic on the 5 stages of patient frustration and the 5 stages of patient satisfaction. This week SCI Solutions came out with a new infographic which looks at the 5 stages of provider dissatisfaction and the 5 stages of provider happiness.

It was interesting that the infographic focused so much on the pains of prior auths. I agree that this is extremely painful for doctors and definitely leads to a lot of dissatisfaction. However, I’m surprised that they didn’t include the EHR and other regulations related to the EHR in their list of provider dissatisfaction. I’m sure EHR and prior auths would fight a good fight as to which is more annoying to doctors.

As for the provider satisfaction, the infographic focused so much on easy access to the right information. I agree that’s a valuable thing, but the most valuable thing is doctors getting quality time that helps their patients. We need to facilitate more of that in healthcare.