I’ve seen a theme this week in healthcare. The theme keeps coming up and so I thought I’d highlight it here for others to comment on. The following Twitter exchange illustrates the discussion:
This reply is about secure text, but “this” in Nick’s tweet could be a wide variety of tech solutions. So, fill in “this” with your favorite health IT solution.
Andrew Richards responded:
And then I replied:
Andrew is right that there are a lot of solutions out there, but the “gatekeepers” as he calls them are saying no. My tweet was limited to 140 characters, so I highlighted the fear element assciated with not saying yes. However, that definitely simplifies the reason they’re not saying yes. Let’s also be clear that they’re not usually saying no either. They’re just not saying yes (this is is sometimes called misery by sales people).
While I think fear is a major element why the health IT gatekeepers are saying no, there are other reasons. For example, many are so overwhelmed with “bigger” projects that they just don’t have the time to say yes to one more project. Even a project that has great potential to provide value to their organization. I’ve heard some people argue that this is just an excuse. In some cases that may be the case, but in others people really are busy with tons of projects.
Another obstacle I see is that many feel like they’ve been burned by past health IT projects. The front runner for burning people out is EHR. No doubt some really awful EHR implementations have left a black eye on any future healthcare IT projects. If you’d been through some of the awful EHR implementations that were done, you might be afraid of implementing more IT as well.
Nick Adkins finished the Twitter exchange with this tweet:
Nick has spent some time at burning man as you can tell from his tweet. However, a passion for improving healthcare and going above and beyond what we’re doing today is a key strategy to saying yes to challenging, but promising projects.
I’d love to hear your thoughts on this subject. Are there other good reasons people should be afraid of implementing new technology? Do we need to overcome this fear? What’s going to help these health IT “gatekeepers” to start saying yes?