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EMR Mandate Delay, Patient Focused EMR, and Guaranteed EHR Benefit

Posted on October 27, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.


This article makes some interesting points about the challenge of EMR. However, I don’t think there’s any shot that the EHR train is going to slow down. At the best there might be a delay in meaningful use stage 2. Although, that could be unlikely as well. P.S. There is no EMR Mandate.


Not true. It takes GREAT EMR design to do that. The regulations are just brutal and don’t focus on the patient.


It’s always beautiful for me to find someone tweeting a blog post I created 4 years earlier. The content is still quite good. Reminds me that I need to finish my EHR Benefits series.

Coder Academy Teaches ICD-10 – Is Your Org Ready?

Posted on July 8, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’ve been writing about the coming ICD-10 deadline for a while including when the ICD-10 deadline was delayed another year. Every sign I’ve seen says that ICD-10 won’t be delayed anymore. The rumblings are starting to come out that many healthcare organizations aren’t ready for ICD-10.

In response, to this, I found it interesting that the TrustHCS Academy has put together a program to train coding professionals on ICD-10. I expect many medical coding professionals will be interested in this type of class. ICD-10 is one thing that could really benefit from a training class like this.

I recently was part of a discussion where an Epic EHR consultant was saying that EHR had been mandated and everyone should get on board or else suffer the consequences. I quickly corrected him that there is no EHR mandate. In a rare moment, he apologized for his mistake and agreed there was no EHR mandate. Then, he asked an interesting question, “Is ICD-10 a mandate?”

I guess in its purest form, ICD-10 is not a mandate. If you’re ok practicing medicine with only cash pay payments, then I guess you could choose not to use ICD-10. However, if you want to get reimbursed, then ICD-10 has been mandated.

I thought it would be interesting to see if your organizations will be ready for ICD-10 by the deadline. Vote in the poll below, or click Yes or No to share your organization’s ICD-10 readiness.

Guest Post: How One of the Nation’s Top Hospitals Made the Switch to EMR Easier

Posted on July 2, 2012 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

In 2010, the Obama administration rolled out an ambitious five-year plan, moving doctors and hospitals to electronic medical records (EMR), with the goal of reducing costs and providing greater safety for patients. When the plan was announced, the federal government promised funding to hospitals and other health systems to help defray the astronomical costs of the conversion. Healthcare providers were warned that failure to comply by 2015 would result in cuts to Medicare, which could lead to financial losses for both doctors and hospitals.

This plan is currently underway, and both medical professionals and IT experts are scrambling to find ways to adhere to the timeline and ensure federal incentives. Prudent healthcare IT leaders realize that proactive planning is necessary to ensure seamless, cost-effective transitions that both improve efficiency and maintain customer satisfaction. To successfully transfer to EMR by the 2015 deadline, hospitals must prepare now.

When Obama’s plan was announced, Paul Moriarty, the Manager of IT Support Services for Rochester General Hospital (RGH) and his IT support team were supporting 7,500 employees. RGH is the flagship of Rochester General Health System, and the fourth largest cardiac center in the state of New York. Recognized as one of the nation’s 100 Top Cardiovascular Hospitals, RGH ranks first in New York for overall medical care.

Getting ahead of the looming mandate, Moriarty decided to evaluate and streamline his existing help desk processes so when the new computerization of health records were finally implemented, the spike in new tickets could be managed seamlessly.

Before the EMR transition process began, Moriarty’s team was utilizing HelpSTAR, a help desk solution that hospital employees used to submit issues with portals, emails and phone calls. With his team handling 5,000 IT service tickets per month prior to the EMR transition, Moriarty knew that his help desk technology would need to be able to handle a huge influx of additional requests when the transition got underway. To ensure high levels of service and satisfaction were maintained throughout the EMR move, Moriarty had to move quickly.

An existing HelpSTAR customer, Moriarty looked to HelpSTAR to identify and leverage additional features he knew his hospital would need, such as intelligent queuing, self-help tools and prompts (including alarms, follow-up reminders and automatic priority escalation). Along with these features, HelpSTAR’s built-in rapid problem resolution and extensive reporting capabilities provided just the combination Moriarty’s team needed. Moriarty designed customized ticket rules that directed requests to available team members, providing a faster and more seamless workflow. This fix brought their number of electronic tickets versus help desk calls to a manageable 3:1 ratio. With Moriarty’s proactive planning, the IT help desk has improved the efficiency and customer satisfaction needed to help facilitate a smooth EMR transition for RGH.

To learn more about Rochester General Hospital (RGH), visit the http://www.rochestergeneral.org/rochester-general-hospital/

To see if HelpSTAR can help you, visit http://www.helpstar.com/