Verizon’s Take: How HIT Can Transform Healthcare

Posted on July 27, 2012 I Written By

Anne Zieger is veteran healthcare consultant and analyst with 20 years of industry experience. Zieger formerly served as editor-in-chief of and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. Contact her at @ziegerhealth on Twitter or visit her site at Zieger Healthcare.

Every day, readers here wrestle with how health IT can improve patient care and remove costs from our monstrously bloated system.  And even though we share many of the same conclusions, the struggle is likely to continue for quite some time.

That being said, it never hurts to find out what big, super-mega-deep-pocketed giants of IT and telecom have to say on HIT trends, if only as an exercise. Not only does it tip their hand a bit as to where they’re headed, it adds more fuel to the fire. Here’s some trends Verizon’s big thinkers see as leading to care transformation:

  • Telemedicine:  An also-ran for decades, has telemedicine finally come into its own with abundant cheap bandwidth and relatively cheap mobile devices available?  Verizon says yes. The big V says telemedicine can suck $31 billion in annual costs out of the system.
  • mHealth:  This is a obvious one. But for the record, Verizon agrees that mHealth’s flexibility — with 10K health apps in the iTunes store alone — can do much to manage chronic disease, monitor patients and suchlike.
  •  Fraud detection becomes fraud prevention:  Interesting. Verizon, which, naturally, has a fraud prevention solution, argues that today’s claim analysis can catch fraud and abuse well before the claims are paid. Is Verizon thumping its chest or can this realistically be done folks?
  • Cloud computing spreads patient information: Verizon’s honchos say cloud computing will not only make healthcare businesses more efficient, it will make sharing of patient EMRs easier. (Methinks there may be a technical problem there, though; don’t you still need to be using compatible subsets of, say, HL7 to communicate, cloud or no? And isn’t that the problem overall?)

The rest of their big 10, well, you read and tell me whether you think they’re worth noting. If this represents the cutting edge of Verizon’s thinking, I’m not impressed. But I’ll give a call to the Verizon press contact and see if I can get more info. I’ll keep you posted.