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American Well Deal Adds Remote Physical Exams To Its Offerings

Posted on December 9, 2016 I Written By

Anne Zieger is veteran healthcare consultant and analyst with 20 years of industry experience. Zieger formerly served as editor-in-chief of and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. Contact her at @ziegerhealth on Twitter or visit her site at Zieger Healthcare.

Telehealth provider American Well has partnered with a vendor allowing patients to conduct and transfer data from their own basic physical exam during telemedical consults.

The partner, TytoCare, offers an “examination platform” allowing patients to do their own medical examination of the heart, lungs, abdomen, ears, throat, skin and temperature at home, then share the information with the clinician before or during their virtual visit.

Tyto’s consumer platform TytoHome, which is priced at $299, combines a digital stethoscope, otoscope, thermometer and examination camera. The company also offers a model, TytoPro, designed for professional use, which offers extended battery life, a headset for listening to heart and lung sounds, initial set of disposables for the otoscope and tongue depressor, and software designed specifically for clinician use. The company doesn’t say what the Pro technology costs.

Tyto’s software platform, meanwhile, offers cloud-based secure digital exchange of clinical data and a clinical repository. The company says it can integrate with most EHR systems as part of its TytoLink integration services. It doesn’t say what those integration services will cost, but it seems likely that they don’t come free.

At least at the outset, the partners plan to deliver services to health systems and employers, but without a doubt plans to scale beyond this. And they’re likely to have the resources to do so. American Well has established a foothold in telemedicine, while Tyto Care has received over $19 million in funding to date from investors that include Walgreens.

It’s worth noting at this point that TytoCare is far from the only player in the market offering remote examination tools. For example, I’m familiar with at least one vendor, MedWand Digital Health, offering a similar bundle of remote examination technologies. The MedWand platform lets consumers measure their heart rate or pulse or pulse ox level, listen to their heart, lungs or abdomen, look into their mouth, throat and ears, examine their skin and take the temperature. It can also integrate with other remote monitoring tools, such as connected glucometers of blood pressure monitors. It sells for $249.

And MedWand, like TytoCare, has venture backing, in this case from a technical partner. The company recently received a “major” investment from the venture arm for Maxim Integrated Products, which designs, manufactures and sells semiconductor products.

In my opinion, however, American Well may have a meaningful advantage over other competitors, as it appears to have fairly strong connections with health plans and health systems. The telehealth vendor has partnerships with more than 170 health plans and systems, and has created an enterprise telehealth platform designed to connect with providers’ clinical information systems.

While a company like MedWand may be better position to scale up a consumer technology offering — given backing by a semiconductor maker — over the near term I’d argue that better to be on good terms with those delivering and financing care. Right now, my guess is that very few consumers are willing to sink almost $300 into a home telehealth platform, even if they occasionally use telemedicine services, but this seems little doubt that health systems and health plans see the value of offering such services in a sophisticated way.

If I were either of these companies — or one of their competitors — I’d try to employers, health plans and health systems to buy and place the devices in the homes of chronically ill or high risk patients. But I don’t know if that’s in their plans. Let’s see how the next 12 months go.

E-patient Update: Remote Monitoring Leaves Me Out of The Loop

Posted on May 24, 2016 I Written By

Anne Zieger is veteran healthcare consultant and analyst with 20 years of industry experience. Zieger formerly served as editor-in-chief of and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. Contact her at @ziegerhealth on Twitter or visit her site at Zieger Healthcare.

As some readers may recall, I don’t just write about digital health deployment — I live it. To be specific, my occasional heart arrhythmia (Afib) is being tracked remotely by device implanted in my chest near my heart. My cardiac electrophysiologist implanted the Medtronic device – a “loop recorder” roughly the size of a cigarette lighter though flatter — during a cardiac ablation procedure.

The setup works like this:

  • The implanted device tracks my heart rhythm, recording any events that fit criteria programmed into it. (Side note: It’s made entirely of plastic, which means I need not fear MRIs. Neat, huh?)
  • The center also includes a bedside station which comes with a removable, mouse shaped object that I can place on my chest to record any incidents that concern me. I can also record events in real time, when I’m on the road, using a smaller device that fits on my key ring.
  • Whether I record any perceived episodes or not, the bedside station downloads whatever information is stored in the loop recorder at midnight each night, then transmits it to the cardiac electrophysiologist’s office.
  • The next day, a tech reviews the records. If any unusual events show up, the tech notifies the doctor, who reaches out to me if need be.

Now, don’t get me wrong, this is all very cool. And these devices have benefited me already, just a month into their use. For example, one evening last week I was experiencing some uncomfortable palpitations, and wondered whether I had reason for concern. So I called the cardiac electrophysiologist’s after-hours service and got a call back from the on-call physician.

When she and I spoke, her first response was to send me to my local hospital. But once I informed her that the device was tracking my heart rhythms, she accessed them and determined that I was only experiencing mild tachycardia. That was certainly a relief.

No access for patients

That being said, it bugs me that I have no direct access to this information myself. Don’t get me wrong, I understand that interacting with heart rhythm data is complicated. Certainly, I can’t do as much in response to that information as I could if the device were, say, tracking my blood glucose levels.

That being said, my feeling is that I would benefit from knowing more about how my heart is working, or failing to work appropriately in the grand scheme of things, even if I can’t interpret the raw data of the device produces. For example, it would be great if I could view a chart that showed, say, week by week when events occurred and what time they took place.

Of course, I don’t know whether having this data would have any concrete impact on my life. But that being said, it bothers me that such remote monitoring schemes don’t have their core an assumption that patients don’t need this information. I’d argue that Medtronic and its peers should be thinking of ways to loop patients in any time their data is being collected in an outpatient setting. Don’t we have an app for that, and if not, why?

Unfortunately, no matter how patients scream and yell about this, I doubt we’ll make much progress until doctors raise their voices too. So if you’re a physician reading this, I hope you’re willing to get involved since patients deserve to know what’s going on with their bodies. And if you have the means to help them know, make it happen!

The Amazing Power of Tablets Does More for Seniors’ Health Than Just Health Monitoring

Posted on March 18, 2016 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post is sponsored by Samsung Business. All thoughts and opinions are my own.

One of the exploding areas of opportunity for healthcare is the growing senior market. It’s also one of its greatest challenges. Thanks to breakthroughs in medicine, we’re living longer and the number of seniors hitting retirement age continues to grow at an extraordinary rate.

With this growth in mind, we hear over and over again about healthcare solutions for seniors. This makes sense since seniors make up a large portion of healthcare dollars spent. Most of the health solutions targeted at seniors have focused on things like home health monitoring and remote health data collection.

While these solutions are powerful and interesting, lately I’ve come to realize that technology could play a much more powerful role in the health of seniors and it has nothing to do with the home health and remote monitoring technologies that are so in vogue. No, after many conversations I believe that even more powerful than health monitoring technologies is the way technology can improve a senior’s life.

This Samsung blog post highlights 5 major benefits seniors can receive from tablet usage:

  1. Social media: Keeping in touch with friends and family
  2. Content: Accessing information for leisure, learning and emergency preparedness
  3. Commerce: Convenient online shopping and access to user reviews for informed decision making
  4. Entertainment: Games and content that promote mental engagement
  5. Health: Accessing medical information, care plans, health apps and wellness content

One of the keys to keeping seniors healthy is to keep them engaged. Looking through this list might seem pretty rudimentary for the rest of us that live on technology. However, for a senior those social connections can mean the difference between life and death. Not to mention happiness in the life they still have left.

I saw this illustrated perfectly when my mother, who’s nearing retirement, told me that she was thinking about joining Facebook. This came as quite a shock to me since she’d always kind of shunned it as a waste of time and my mother (sweet as she may be) doesn’t have (or want) a cell phone. When I asked her why she was going to get on Facebook, she told me that she wanted to be on there because she believed that it would help her stay in touch with so many people she knows and loves (I hope that includes me, but is more likely my kids).

The great thing is that technology has now become really accessible for seniors. Take for example, the Samsung Galaxy Tab Pro S that was just announced today. It’s taken a number of years, but they’ve finally gotten the mix of tablet and laptop in one device right.

The Galaxy Tab Pro S has a really slim design that’s light. Both of these features are enjoyed by seniors, but especially the light part. As you get older, the weight of items really matters. Plus, the keyboard option is great for seniors since many of them know how to type, but don’t do well with the touchscreen keyboards. The 10.5 hours of battery life is great too since that means they can use it all day and charge it through the night.

Before I hear from all the naysayers about seniors’ aversion to technology (that’s generally a myth that needs to be debunked), It’s surprising how many seniors are really adept at technology. Plus, for those that are less adept, there are great companies like Breezie and grandPad that are building software on top of tablets that simplify using a tablet even more. It’s now easier than ever for seniors to access the internet using tablets.

What we need to remember in healthcare is that our health is determined by much more than visits to the doctor’s office and our vital signs. Our ability to connect with the ones we love impacts our health. The entertainment and education we consume affects our health. Our ability to be independent affects our health. The right technology in seniors’ hands can impact all of these health factors in a significant way.

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