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Study: Patient Portal Use To Shoot Up 221 Percent

Posted on October 7, 2013 I Written By

Anne Zieger is veteran healthcare consultant and analyst with 20 years of industry experience. Zieger formerly served as editor-in-chief of and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. Contact her at @ziegerhealth on Twitter or visit her site at Zieger Healthcare.

The US patient portal market should grow at a blazing clip over the next few years, according to a new report by research firm Frost & Sullivan.

The new study, U.S. Patient Portal Market for Hospitals and Physicians: Overview and Outlook, 2012- 2017, concludes that the total US patient portal market for hospitals and physicians generated revenue of just $279.8 million in 2012. By 2017, however, the US patient portal market should reach $898.4 million, representing a 221.1 percent increase in revenue generated.

Growth in portal use is being fueled partly by the easy availability of such technology. About 50 percent of US hospitals and 40 percent of US physicians in ambulatory practice own some type of patient portal technology, researchers say, mostly acquired as a module of their EMR or practice management system. Frost & Sullivan dub this generation of portals ” Patient Portal 1.0.”

The report notes that providers are using the current generation of patient portals for efforts around patient engagement, such as access to medical records, communication with providers and e-visits.

For example, three large health systems recently completed a study in which roughly 4,000 patients were given access not only to their medical records but also their doctors’ notes via a patient portal.  Despite having privacy concerns, 99 percent of patients involved in the study wanted continued access to physician notes by a portal.

But the growth in patient portal use will be driven by other factors as well. Researchers say increased portal deployment will be driven by several factors, including the need to meet Stage 2 Meaningful Use requirements and growing consumer demand for health IT options.

Soon, providers will need more advanced technology to meet the goals they have for patient portals, said Frost & Sullivan Connected Health Principal Analyst Nancy Fabozzi in a company statement.

“As healthcare reform and transformation advances, providers will seek new ways to engage patients and influence behavior beyond the point of care,” Fabozzi said. “These solutions, which can be considered “Patient Portal 2.0,” will have robust functions such as health information exchange across diverse care settings, integration of clinical and financial data, dynamic scheduling, social networking, gaming, avatars for personalized health coaching and e-visits.”

EMR Note Cloning, Meaningful Use, and Doctors Entering the Social Media World: This Week in Healthcare Scene

Posted on June 17, 2012 I Written By

Katie Clark is originally from Colorado and currently lives in Utah with her husband and son. She writes primarily for Smart Phone Health Care, but contributes to several Health Care Scene blogs, including EMR Thoughts, EMR and EHR, and EMR and HIPAA. She enjoys learning about Health IT and mHealth, and finding ways to improve her own health along the way.


Understanding Meaningful Use Stage 1 and Stage Deadlines — Meaningful Use Monday

Zub Emsley, CEO of ChartLogic, Inc., was a guest poster at EMR and HIPAA last week. He talks about the different stages of Meaningful Use, upcoming deadlines, and the potential penalties for missing them. The “tipping point” for EHR adoption has been reached, and Emsley discusses some important topics for anyone involved in EHR adoption to hear about.

Are We Ready For ACOs? Security, Process Issues Abound

The EMR industry is continually growing. With more medical technology being developed as well, this growth probably won’t be slowing down anytime soon. Katherine Rourke predicts that EMRs will look different just 18 months from now, and describes her feelings in this post.

Wired EMR Doctor

EMR Note Cloning is Scarier Than I Thought

One issue that occurs with using EMR is cloning. While some doctors try hard to avoid cloning as much as possible in clinic notes, it sometimes happens accidentally. Dr. Michael Koriwchaz describes some of his “accidental cloning” and how it sometimes can be difficult to avoid cloning in certain situations. He talks about how these experiences made him realize how cloning is “scarier” than he thought.

Smart Phone Health Care

Is Meaningful Use Slowing the Growth of mHealth?

As David puts in this post, “mHealth is cool.” Unfortunately, it appears that many doctors and hospitals aren’t using all this new technology as much as they ought to.  The monetary incentive to implement EHR/EMR in practices seems to be the main catalyst for doctors. David explores some of the reasons why mHealth isn’t growing as quickly as it it could be.

Tips for Doctors Entering the Social Media World

As the world of social media and health care merge, doctors are finding it more necessary to become involved. However, it may not be as easy as one might think. It involves a lot of time and patience, but the benefits are great. Find out some great tips, reasons to become involved, and discover 10 doctors who have embraced social media successfully.

EMR and EHR Videos

Attaining Meaningful Use with athenahealth

ateneahealth, a distributor for medical billing, practice management, and EHR services, are “dedicated to liberating doctors and patients from the administrative expense and stress of the health care system,” according to the company website. The company’s co-founders, Tood Park and Jonathan Bush,  pride themselves in knowing how hard those in the medical field work because they ran a medical facility at one time. Because of their dedication in helping others be successful in meaningful use, they have helped 85% of their providers get paid for it. In this video, atenahealth explains how they did that and gives encouragement to those hoping to attain meaningful use.